FAQs

1. What is SWAY?
SWAY is an innovative fashion brand that offers a wide range of products reflecting current fashion trends. We offer our customers many different products, from women's, men's and children's clothing to accessories, with high quality and stylish designs.

2. Where are your products produced?
Our products are produced by reliable manufacturers around the world in accordance with our quality standards. Thanks to our production processes that are meticulously controlled at every stage, we bring you the highest quality products.

3. How can I buy your products?
You can easily purchase our products on our website. By adding the products you choose to the cart, you can complete your shopping with our secure payment methods. Your order will be delivered to the address you specified as soon as possible.

4. What payment methods do you accept?
You can pay by credit card, debit card, PayPal and various digital payment methods. All options are listed in detail on the payment page.

5. When will I receive my order?
Your orders are delivered within 3-7 business days depending on stock status and delivery address. You can access detailed information about the delivery process with the tracking number included in the order confirmation e-mail.

6. Do you deliver worldwide?
Yes, at SWAY we deliver all over the world. Thanks to our international cargo services, you can receive your orders safely wherever you are.

7. What is the return and exchange policy?
You can request a refund or exchange for products that you are not satisfied with within 14 days from the delivery date. You can find detailed information about return and exchange conditions on the "Return and Exchange" page on our website.

8. How can I reach customer service?
For any questions and comments, you can contact our customer service at [email protected]. You can also send us a message by filling out the "Contact Us" form on our website. Our customer service team will assist you as soon as possible.

9. Do you have special discounts and campaigns?
Yes, we periodically organize special discounts and campaigns. To be informed about these opportunities, you can subscribe to our website or follow our social media accounts.

10. How can I get information about size and product features?
Our product pages contain detailed size and feature information for each product. Thanks to the size chart and product descriptions, you can easily choose the product that best suits you.

11. Which cargo companies do you work with?
We work with leading cargo companies to deliver your orders safely and quickly. You can easily track the status of your cargo with the tracking number included in the order confirmation e-mail.

12. How are shipping charges determined?
Shipping fees vary depending on the country of delivery and the weight of the order. While completing your order, you can get detailed information about shipping costs and estimated delivery time.

Do you have any questions? Feel free to contact us! Customer satisfaction is our top priority.

 

How can I contact Sway?

You can email us at info@sway.com where our customer service team will be happy to help you with whatever you need!